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Severity Levels Explained
Posted by Arlen Peckham on 25 July 2017 01:40 PM

You may notice that we have changed the description of severity levels when submitting tickets, below should help you choose which severity suits your issue best:

⦁ Sev1 - Your car runs out of fuel.
⦁ Sev2 - Your transmission is broken, you can drive but only in first gear. 
⦁ Sev3 - One headlight has blown.
⦁ Sev4 - You find your car has a flat tire. You change the tire and drive to your destination.
⦁ Sev5 - The low fuel warning light is stuck on even though you just filled the tank.

Please feel free to reach out to us if you should need further clarification. 

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